Privacy Policy
Last updated: May 2026
Who We Are
Media Walls USA is a custom media wall installation and DIY kit company based in the San Francisco Bay Area, serving homeowners in San Francisco and Alameda County with white-glove installation services, and shipping DIY media wall kits nationwide.
Website: https://themediawallstore.com
Email: info@themediawallstore.com
What Information We Collect
We collect information you voluntarily provide to us when you:
- Submit a consultation request form on our website
- Contact us directly by phone or email
- Sign up for updates or notifications
The information we collect may include:
- Your full name
- Email address
- Phone number
- Home address or city/zip code
- Project details (design style preferences, project size, budget range, timeline)
- Any messages or notes you include in your submission
We do not collect payment information directly on this website. Any future e-commerce transactions are processed through secure third-party payment platforms (such as Shopify).
How We Use Your Information
We use the information you provide solely to:
- Contact you to schedule your free consultation or follow up on your project inquiry
- Send you your project summary and relevant design information
- Improve our services and understand what our customers are looking for
- Respond to questions or requests you send us directly
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is collected anonymously and is used only to improve the website experience.
You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use this website.
Third-Party Services
Our website may include links to third-party websites (such as Wikipedia references). We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of any information you submit.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information from our records
- Opt out of any communications from us at any time
To exercise any of these rights, contact us at info@themediawallstore.com.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Media Walls USA
Email: info@themediawallstore.com
Phone: (415) 000-0000
Service Area: San Francisco & Alameda County, CA